ONLINE PROGRAM TERMS & CONDITIONS

Business Name: Shelley Clarke

Website: https://www.shelleyclarke.com

Contact Email: hello@shelleyclarke.com

Governing Law: South Australia

Last Updated: 4th December, 2025

These Terms & Conditions (“Terms”) apply to all online programs, courses, workshops, digital products, memberships, mentoring and educational offerings (“Program”) provided through this website.

By enrolling in any Program, you agree to be bound by these Terms.

1. Enrolment & Contract Formation

Your enrolment is confirmed once we send written confirmation (including automated email).

At that point, a binding agreement is formed between you and Shelley Clarke.

2. Purpose of the Program

All Programs are provided for general educational purposes only.

Programs do not provide:

  • medical or physiotherapy advice

  • CST treatment

  • psychological support

  • diagnosis

  • clinical care

  • personalised health assessment

You should always consult a qualified healthcare professional regarding your own health or your child’s health.

No physiotherapist–patient relationship or therapeutic relationship is created by participating in any Program.

3. Access Licence

Upon enrolment, you are granted a personal, non-exclusive, non-transferable licence to access Program materials.

You must not:

  • share your login details

  • reproduce or distribute materials

  • upload materials elsewhere

  • resell or teach the content

  • create derivative works based on Program material

We reserve the right to revoke access if you breach these Terms.

4. Payments

Program fees must be paid:

  • upfront, or

  • according to the specified payment plan.

Payment may be processed through:

  • SamCart

  • Stripe

  • PayPal

You are responsible for ensuring payment details are correct and that instalments are paid on time.

5. Refunds & Cancellations

We do not offer refunds for change of mind.

Refunds may be granted in exceptional circumstances at our sole discretion.

If you cannot attend a specific live component, replays may be provided where applicable but are not guaranteed.

Payment plan commitments remain binding regardless of participation.

6. Program Delivery

Programs may include:

  • recorded modules

  • live calls

  • worksheets

  • community groups

  • email lessons

  • digital downloads

  • pre-recorded audio/video content

We may modify, update or improve Program content at any time.

7. Mentoring, Group Calls & Behaviour Expectations

Where Programs include group calls or mentoring:

You agree to:

  • participate respectfully

  • maintain confidentiality of others

  • refrain from disruptive or harmful behaviour

We may remove any participant who behaves inappropriately, breaches confidentiality or violates these Terms. No refund will be provided.

8. No Guarantees

While we aim to deliver high-quality education, we do not guarantee:

  • specific results

  • behavioural change

  • personal transformation

  • financial outcomes

  • emotional shifts

  • parenting outcomes

  • developmental results for children

Your results depend on your personal circumstances, participation and implementation.

9. Limitation of Liability

To the fullest extent permitted by Australian law:

  • your participation is voluntary and at your own risk

  • we are not liable for any loss, injury, harm or damages resulting from your use of Program materials

  • our liability is limited to the re-supply of services or a refund of the amount paid, in accordance with the Australian Consumer Law

10. Intellectual Property

All Program materials are owned by Shelley Clarke and protected by copyright laws.

You must not:

  • copy

  • share

  • distribute

  • modify

  • publish

  • resell

any materials without written permission.

11. Privacy

We handle personal information in accordance with our Privacy Policy, available at:

https://www.shelleyclarke.com/privacy-policy

12. Termination of Access

We may suspend or revoke your access if you:

  • breach these Terms

  • misuse Program materials

  • violate community guidelines

  • behave in a way that harms the safety or experience of others

No refund will be given in cases of misconduct.

13. Variation

We may update these Terms from time to time.

Updated Terms apply to all new and continuing enrolments.

14. Governing Law

These Terms are governed by the laws of South Australia, Australia.

You agree to submit to the exclusive jurisdiction of the courts of South Australia.