PRIVACY POLICY

Business Name: Shelley Clarke

ABN: 98 183 130 6

Website: https://www.shelleyclarke.com

Contact Email: hello@shelleyclarke.com

Governing Law: South Australia

Last Updated: 4th December 2025

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website, enrolling in an online program, subscribing to our emails, or otherwise engaging with our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following personal information:

  • your name

  • contact details (email address, phone number, address)

  • billing and payment information (processed securely by third-party providers)

  • information you provide when enrolling in online programs

  • communication preferences

  • feedback, submissions or responses made through forms or surveys

  • information relating to your use of our website, including via cookies and analytics tools

  • any additional personal information you choose to provide

  • We do not collect “sensitive information” or health information within our online programs or courses.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • visit our website

  • purchase a program or product

  • join an online course or membership

  • sign up for free resources or newsletters

  • contact us via email or website forms

  • respond to surveys or feedback requests

We also collect information automatically through:

  • Google Analytics

  • cookies and tracking tools

  • third-party payment or course platforms

4. How We Use Your Personal Information

We use your personal information to:

  • process purchases, enrolments and payments

  • provide access to online programs, content and resources

  • communicate with you about course updates, new offerings or promotions

  • manage email subscriptions via Flodesk

  • improve our services, user experience and website performance

  • maintain accurate records

  • comply with legal obligations

You may opt out of marketing communications at any time by using the “unsubscribe” link or contacting us directly.

5. Disclosure of Personal Information

We may disclose your information to:

  • third-party service providers who assist us in delivering services, including:

  • SamCart (course hosting and checkout)

  • Stripe & PayPal (payment processing)

  • Flodesk and MailChimp (email delivery)

  • Wix / Squarespace (website hosting)

  • Google Analytics & Google Workspace

  • Zoom (online events)

  • contractors or virtual assistants

  • website and IT support providers

  • any person or entity where required by law

  • business successors in the event of sale or transfer

These third-party providers may store data on servers located outside Australia, including in the United States and other jurisdictions.

While we take reasonable steps to ensure our service providers protect your information, we cannot guarantee that overseas recipients comply with the Australian Privacy Principles (APPs).

By using our services, you consent to this overseas disclosure.

6. Storage and Security

We take reasonable steps to protect your personal information from:

  • unauthorised access

  • misuse

  • loss

  • alteration or disclosure

Personal information is stored securely through reputable third-party platforms (e.g., Squarespace, Wix, Google Workspace, SamCart).

While we take precautions, no online platform can guarantee absolute security. Transmission of data is at your own risk.

7. Access, Correction & Deletion

You may request:

  • access to the personal information we hold about you

  • correction of inaccurate, outdated or incomplete information

  • deletion of your personal information (subject to legal obligations)

  • To make a request, contact us at hello@shelleyclarke.com

  • We will respond within a reasonable time in accordance with the APPs.

8. Cookies, Analytics & Tracking

Our website uses:

  • cookies

  • web beacons

  • Google Analytics

  • Meta/Facebook tracking technologies (for advertising)

These tools help us understand traffic, improve website performance and deliver relevant content.

You may disable cookies in your browser settings, though this may affect website functionality.

9. Third-Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

10. Complaints

If you have concerns about how your personal information has been handled, please contact us at:

Email: hello@shelleyclarke.com

We will investigate your complaint and respond in writing.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:

https://www.oaic.gov.au/privacy/privacy-complaints

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Continued use of our services after updates constitutes acceptance of the revised policy.